StreetBike Service:

What makes StreetBike different to the mass of couriers that exist in London?
A Quality and Reliable Service.

• Pickup within 20 minutes of an online order.
• Internet ordering for ease and convenience.
• No delays to your package due to traffic congestion. StreetBikes' don't get stuck in traffic and we don't have any petrol issues to hamper client service!
• Local pick-up and drop person to service your office, specifically chosen to provide the best service possible.
• Smart, uniformed riders. No more scruffy couriers clogging up your reception.
• Fully insured and trained team of professional cyclists, recruited for their customer skills and professional attitude to serving clients.
• We insist all StreetBikers adhere to the rules of the road. Unlike our competitors, StreetBikers are trained to be courteous.

StreetBikes:

Can bikes get across town as fast as other vehicles?
According to the Department of Transport, the average speed of motor vehicles over the last year in London was 11mph! StreetBikers are professional cyclists who would not be happy if they were traveling at less than15mph.

As you'll know from experience, couriers using motor vehicles are constantly delayed by traffic congestion and those that aren't are probably breaking the law and jumping red lights to get where they're going faster.

StreetBikers do NOT break the law or rules of the road. They don't have to because they can get around Town faster than the competition without endangering themselves or other road users/ pedestrians.

What load capacity do the bikes have?
Each StreetBike can carry up to 21 kilos at a time. If you have any doubts about whether we can carry your package, please use the call back service on www.StreetBike.net or ask your StreetBiker the next time they come to do a collection.



Packages:

What if the pickup address is not in our office?
No problem, just enter the correct pickup address in the pickup field, in place of your own and weÕll do as you ask.

How do I book a wait and return job?
Simple, just enter your specific instructions on the 'Client Ref' section within the on-line order form. If we have a query about the on-line order we will call you immediately.

How do I pre-order a bike for a later collection?
In the 'Delivery Notes' section of the on-line order form, please enter the time you wish the package to be collected.

What if I think the package is too heavy for StreetBike?
StreetBikes can carry amazing loads, (laptops, hoovers, boxes of paper, you name it in fact). If in any doubt at all about our ability to carry your package, please use the call back service on the site and we can discuss.

What if my package is fragile?
StreetBike has carried computers and laptops across London with no damage to the goods, but it is the responsibility of the client to package the item securely for transportation.

Do I need to confirm package value before using StreetBike?
StreetBike is insured for packages up to the value of £2,000/package. However, StreetBike would advise that for packages valued at over £50, you let the StreetBiker know when they collect the item.

Is StreetBike insured?
Unlike our competitors, StreetBike and all StreetBikers are fully insured to give peace of mind to our clients.

How does StreetBike compare with, say the Post Office?
For overnight deliveries, the StreetBike charges are in line with The Post Office. In fact, probably more favourable as we don't charge according to the weight of the package and will come into your office to make a collection at a time that suits you towards the end of the day.

What are the outer boundaries of StreetBike's delivery area?
StreetBike delivers in London, from Acton in the West to the Docklands in the East. The online map on our site shows the scope of our deliveries.

How will I know when my package has arrived?
On delivery, you receive a unique email with the relevant package reference number, telling you that StreetBike has delivered the item safely, including the time delivered for your records.



Client Accounts:

How do I apply for a StreetBike account?
Applying for a StreetBike account couldn't be easier. A simple form appears on www.StreetBike.net. Just fill in this form, send it to us and we'll start the approval process straight away. Account applications will be authorised within the same day.

How long does it take to process my account application?
Having received your application form, we run a simple company credit check based on the information you provide. If your application is approved, StreetBike will email you with your unique client code and password. Once you have this information from us, you can start to use StreetBike for all your delivery needs.

We have found demand to be extremely high for StreetBike services, so initially we may have to place you on our client waiting list until we can ensure that we are in a position to 'deliver' the level of customer service that we insist upon.

What if I forget my account password?
For security reasons, StreetBike will not give you your password over the phone.
If you do forget your password, please use the 'Password Retrieval' button on the client log-in page to obtain a new password. The new password will be securely emailed to the email address provided when the account was set up initially.

How will I know who booked couriers within our company?
When booking a StreetBike, you can enter your name so it's easy to trace who sent which package. In addition, you can enter whichever cost code or department reference you wish when making a booking. This information will appear on your invoice.

What do I do if I can't log on to request a StreetBike?
If for any reason you can't log on, you can call us on 020 7287 0033 to request a StreetBike. Every client is provided with a hard copy of our contact details for reference if you should wish to speak to us or to order a bike in the event that you can't log on.



Client feedback on StreetBike and StreetBikers:

If you want to give us feedback on our service or you would like to discuss the StreetBiker who you deal with regularly, please call Cass Stainton, Managing Director on: 07980 704101.



Payment:

What benefits do I get for paying StreetBike invoices on time?
In recognition of prompt payment, StreetBike gives a 10% discount to clients who choose to pay their invoice within 7 days of receiving it.

How can I pay for StreetBike services?
You can pay by cheque or using the BACS electronic payment. To encourage prompt invoice settlement, StreetBike ensures a 10% reduction on monthly bills if they are settled in full within the stated time period.

Can I use my credit card to pay for StreetBike?
StreetBike will be offering credit card facilities, but to ensure high quality customer service to our account clients, at present, you must open an account.

Cash Jobs?
StreetBike likes to solve client problems whenever possible, so if you have a personal job you would like us to do, please call and if we can manage it, we will.

Is my account information safe?
StreetBike.net is a secure site, hosted on our own Servers.

What do I do if I think someone has my account password?
If for any reason you believe that you need to change your password, please log on and change your password (within the modify profile section of the Client Side) to something memorable and secure. We recommend a mixture of numbers and letters for added security.



StreetBike Opportunities:

How do I become a StreetBiker?
StreetBike employs and insures all our riders. If you're interested in joining this elite team of professional couriers, please log on to www.StreetBike.net and select the Recruit section. Just fill in the online application form and we'll be in touch. Alternatively, please call Neil Stainton: 020 7287 0033.

How do I get in touch with StreetBike?
StreetBike handles the majority of enquiries over the Net or via the Call Back button located on the client side of www.StreetBike.net. Our online ordering process enables StreetBike to focus on client service and satisfaction, rather than spending time and money on telephone staff and admin, so please bear this in mind before you call us on the phone.
If you do wish to speak to us, please call the HQ in Brewer Street, Soho on: 020 7287 0033



General:

What do I do if I run out of Waybills?
Ask your local StreetBiker for more waybills the next time you see them. They are your local man/woman on the block, so use them as such. Otherwise, request them where indicated on the Client Side and they will be sent to you the same day where possible, if not, the next day.